FAQ's

At Aspen Medical Aesthetics, we kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the slot to another client and manage our schedule efficiently.

• Cancellations made with less than 48 hours’ notice may result in the loss of your booking deposit.

• No-shows or failure to attend without notice will result in the full deposit being retained and may require pre-payment in full for future bookings.

• If you arrive more than 15 minutes late, we may need to reschedule your appointment and treat it as a missed booking.

We understand that life happens — if you’re unwell or have an emergency, please contact us as soon as possible. We aim to be fair and compassionate while protecting the time and resources of our clinic and clients.

All treatments are performed by a registered midwife and independent prescriber, with years of clinical experience and specialist training in aesthetic medicine.

Yes. A full consultation is required to assess your suitability, discuss your goals, and ensure safe and appropriate treatment planning.

We always begin with a personalised consultation to assess your concerns and create a treatment plan. Many first-time clients start with skin boosters or light toxin to refresh their look.

Yes! We offer treatments tailored to male facial structure and skin concerns, including Brotox, jawline contouring, and skincare.

Absolutely! We exclusively use medical-grade, CE-marked, and FDA-approved products from trusted pharmacies to ensure the highest quality and safety for our clients.

Yes, a small deposit is required to secure your appointment. This is redeemable against the treatment cost.

We’re working on offering flexible payment options such as Clearpay. Stay tuned or ask us for updates.

You must be 18 or older. We always take a conservative approach and never over-treat — it’s about natural, subtle enhancements.