Clinic Policies

At Aspen Medical Aesthetics, we are committed to delivering safe, high-quality, medically led treatments in a professional and respectful environment.

To ensure fairness to all clients and allow us to run our clinic efficiently, the following policies are in place.

Cancellation Policy

We understand that plans can change, and we will always try to accommodate where possible. However, last-minute cancellations impact clinic availability for other clients.

48 hours’ notice is required to cancel or amend an appointment
Cancellations made within 48 hours will result in the loss of your deposit
Appointments may be rescheduled once if adequate notice is given
Late changes (within 24 hours) may incur an additional fee
Failure to attend (no-show) will result in 100% of the treatment cost being charged

This allows us to offer appointments fairly and minimise wasted clinic time

Deposit Policy

A non-refundable £25 deposit is required to secure all bookings
This deposit will be deducted from the total treatment cost
Deposits may be transferred if rescheduling is done with sufficient notice (minimum 24 hours)
Deposits are non-refundable in all other circumstances

Payment Policy

Remaining balances are due on the day of treatment
We accept card, bank transfer and approved payment plans
Finance options (such as Klarna or Clearpay where available) are handled securely via our payment provider

Refund Policy

Due to the nature of medical aesthetic treatments:
No refunds are given once a treatment has been carried out
If you have concerns about your results, please contact us within 7 days
A follow-up appointment may be arranged where clinically appropriate

Late Arrival Policy

Please arrive on time for your appointment
If you arrive more than 10–15 minutes late, your appointment may need to be rescheduled
In this case, a late cancellation fee may apply

Consultation and Treatment Suitability

Your safety is always our priority.
A full consultation is required prior to treatment
You must provide accurate medical history and medication details
If a treatment is deemed unsuitable, we will provide alternative recommendations
Treatments may be declined if it is not in your best clinical interest

Medical Disclosure Policy

It is essential that you inform us of:
Any medical conditions
Medications or supplements
Allergies or previous reactions
Previous aesthetic treatments
Failure to disclose relevant information may result in treatment being refused without refund.

Age Policy

You must be 18 years or over to receive treatment
ID may be requested if required

Children Policy

For safety and insurance reasons:
Children and babies are not permitted in the clinic

Privacy Policy

We take your privacy seriously:
All personal and medical data is stored securely in line with GDPR regulations
Your information will never be shared without consent unless required by law
You have the right to request access, amendment, or deletion of your data

Complaints Policy

We take your privacy seriously:
All personal and medical data is stored securely in line with GDPR regulations
Your information will never be shared without consent unless required by law
You have the right to request access, amendment, or deletion of your data

Zero Tolerance Policy

We operate a zero tolerance policy towards abusive or inappropriate behaviour.
Any aggressive, threatening, or disrespectful behaviour will result in refusal of treatment
Deposits will be forfeited in these circumstances

Final Notes

By booking an appointment with Aspen Medical Aesthetics, you agree to the above policies. These are in place to ensure fairness, safety, and the highest standard of care for all clients.